Privacy Policy

Last updated: 9/8/26

Portlandia Remodeling & Home Maintenance ("Portlandia," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (portlandiahm.com) and phone/text communications, how we use it, and the choices you have. By using our website or providing your contact information to us, you agree to the practices described here.

Who We Are

Portlandia Remodeling & Home Maintenance is a licensed Oregon general contractor (CCB# 219486) providing remodeling and handyman services to homeowners in Portland, Milwaukie, Oregon City, Tigard, Beaverton, and Hillsboro, Oregon.

Contact us: Phone: (971) 400-1509
Email: ted@portlandiahm.com
Mailing address:
4004 SE Holgate Blvd.
Portland, OR 97202 US

Information We Collect

We collect information you provide directly to us, including:

  • Contact details — name, phone number, email address, and property address, when you request an estimate, fill out our contact form, call us, or text us

  • Project details — information about the work you're interested in (e.g., kitchen remodel, handyman repair) that you share with us

  • Communications — records of calls, texts, and emails between you and Portlandia

We also automatically collect limited technical information when you visit our website (such as browser type and pages viewed) through standard analytics tools like Google Analytics.

How We Use Your Information

We use the information we collect to:

  • Respond to estimate requests and answer questions about our services

  • Schedule appointments and confirm project details

  • Provide updates on the status of an estimate or an active project

  • Follow up after a completed job (including requesting a review)

  • Improve our website and services

SMS / Text Messaging Program

If you provide your phone number and opt in to receive text messages from Portlandia, we may send you messages related to:

  • Estimate and appointment scheduling or confirmations

  • Project status updates

  • Follow-up after completed work, including review requests

Message frequency varies depending on your project status. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. You can reply HELP for assistance. For help outside of text, call us at (971) 400-1509 or email ted@portlandiahm.com.

No mobile opt-in information or consent will be shared with any third party for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, regardless of any other terms in this policy.

How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business — for example, our CRM/scheduling platform (Go High Level), our website host (Squarespace), and Google Workspace for email

  • Legal or safety reasons — if required by law or to protect the rights, property, or safety of Portlandia, our customers, or others

We do not share SMS opt-in data or phone numbers with third parties for their marketing purposes, as noted above.

‍Data Security & Retention

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We retain contact and project information for as long as needed to provide our services, maintain business records, and comply with legal obligations.

Your Choices

  • You may opt out of text messages at any time by replying STOP

  • You may unsubscribe from marketing emails using the link in any email

  • You may request that we delete your contact information by emailing ted@portlandiahm.com, subject to any records we're required to keep for legal or business purposes

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy? Contact Portlandia Remodeling & Home Maintenance at (971) 400-1509 or ted@portlandiahm.co